Refund (Replace) Policy

Frequently asked questions about returns, refunds and replacements

What can I return?

You may request returns for most of the items you buy from sellers listed on www.richpearlswomenattire.com that are within the return window, except those that are explicitly identified as not returnable on the product detail page and/or rich pearls Returns policy. To know about the Return window for Rich Pearls Business orders, please visit our website.

Items are returnable if you've received them in a condition that is physically damaged during the opening time of parcel, has missing parts or accessories, defective or different from its description on the product detail page on www.richpearlswomenattire.com

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1. Once used items will never be returned or refunded.

2. Stitched items cannot be returned or refunded.

3. Running materials (Because it is precisely cut for each customer) cannot be returned or refunded. 

How to return items?

Contact us for return or refund. click here to contact us.

What are the return guidelines?

Following are the return guidelines:

1. Your address and the item that you wish to return must be eligible for return.

2. If the return is not eligible for Pickup, a Self-Return option will be given.

3. Once the return is received, you will, in accordance with Rich pearls refund Policy, be issued.

Where can I view status of return?

Once the return item reaches the store, the correct item will be parcelled through parcel services and shipment tracking address will be send to the customer.​

Can my order be replaced?

Only Rich Pearls Fulfilled  items will be eligible for replacement.

If the item you ordered arrived in a physically damaged/ defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a replacement as long as the exact item is available with Rich Pearls.

For more details, please see Refund replacement privacy policy.

When will I get my refund?

Following are the refund processing timelines after the item is received by Rich Pearls:

Credit/Debit Card 7-14 Business Days 7-14 Business Days

UPI Linked Bank Account 5-7 business days

We don't accept Cash (pay) on Delivery Options.

NEFT to Bank Account 7-14 Business Days 7-14 Business Days.